Business identity and privacy contact information for the Qevoruna™ website and online store.
Clear Information About How Your Data Is Handled.
This Privacy Policy explains how information may be collected, used, processed, stored, and disclosed when you visit Qevoruna™, place an order, contact our customer service team, create an account, or otherwise interact with our online store.
We believe privacy information should be understandable. The sections below describe the types of information involved, why it may be needed, who may process it, and the choices that may be available to you.
What We Mean by Personal Information.
Personal information generally means information that identifies you or can reasonably be connected with you. Information that has been anonymized or de-identified so that it cannot reasonably be linked to an individual is not treated as personal information for the purposes of this policy.
Information Needed to Operate the Store and Serve Customers.
Name & Contact Details
This may include your name, email address, telephone number, billing address, shipping address, and other contact details provided during checkout or support.
Purchases & Transactions
We may process information about products you view, place in your cart, purchase, return, exchange, or cancel, together with order numbers and transaction history.
Transaction Details
Payment providers may process card, account, payment confirmation, billing, and transaction information required to authorize and complete purchases.
Our ordinary customer service records do not require customers to provide complete card numbers or card security codes.
Customer Account Data
If account functionality is available, information may include login details, saved preferences, settings, and other account-related information.
Messages Sent to Us
We may retain information you provide when contacting customer service, requesting a return, reporting a delivery issue, or otherwise communicating with us.
Website Interaction Data
Depending on the technology used by the store, information may include browser type, device information, IP address, network information, identifiers, pages viewed, and interactions with the website.
Information May Reach Us in Several Ways.
Some information is provided directly by you when you place an order, create an account, contact customer service, or otherwise submit information.
Other information may be collected automatically through website technologies, or received from providers that help operate payments, ecommerce functionality, shipping, analytics, security, and other store services.
We Use Information to Operate and Support the Store.
Process Orders
Information may be used to confirm purchases, process payment, prepare orders, arrange delivery, provide tracking information, and complete related transaction activities.
Provide Customer Service
We use relevant information to locate orders, respond to questions, investigate delivery concerns, process eligible returns, and provide after-sales assistance.
Maintain Accounts & Preferences
Where applicable, information may be used to maintain customer accounts, remember settings, and support store functionality.
Improve the Shopping Experience
Usage and transaction information may help us understand how customers interact with the store and improve website functionality, product presentation, customer service, and store operations.
Security & Fraud Prevention
Information may be used to identify suspicious transactions, protect customer accounts, prevent misuse, investigate fraud, and maintain the security of our systems and services.
Legal & Compliance Purposes
Information may be processed where reasonably necessary to comply with applicable law, respond to lawful requests, resolve disputes, enforce policies, or protect legal rights.
Promotional Communications Are Separate From Essential Order Messages.
Where permitted and where required consent has been obtained, information may be used to send promotional communications or help present relevant advertising.
Marketing Messages
Promotional emails or other marketing communications may be sent according to your preferences and applicable law.
Opting Out
You may be able to stop promotional communications using the unsubscribe mechanism provided in those messages or by contacting us.
Transactional Communications
Even after opting out of marketing, we may still send necessary communications about orders, payments, deliveries, returns, account security, or customer service matters.
Certain Providers Need Information to Perform Their Role.
Personal information may be disclosed to service providers only where reasonably necessary for legitimate store operations, customer service, transactions, legal compliance, or other purposes described in this policy.
Shopify
The store may use Shopify infrastructure to provide ecommerce functionality and process information associated with customer interactions with the online store.
Payment Processing Providers
Payment-related information may be transmitted to payment gateways, banks, PayPal, card networks, or other providers required to process and authorize transactions.
Warehouses & Delivery Providers
Relevant customer and delivery information may be shared with fulfillment partners, carriers, and logistics providers so orders can be prepared and delivered.
Technology & Support Providers
Providers involved in website hosting, analytics, fraud prevention, customer service, communications, or cloud infrastructure may process information necessary to provide those services.
Lawful Requests
Information may be disclosed where required by applicable law, lawful legal process, regulatory obligations, or where reasonably necessary to protect the rights of the store, customers, or others.
Our Ecommerce Platform May Process Store Information.
Qevoruna™ may use Shopify technology to operate the online store. Information submitted through the store may therefore be processed by Shopify and its applicable service infrastructure.
Shopify may process information under its own privacy responsibilities and practices in connection with the services it provides.
Website Technology Helps the Store Function.
Cookies and similar technologies may be used to support essential store functions, remember preferences, analyze website activity, protect the checkout process, and, where permitted, support advertising or marketing.
Essential Functions
Some technologies may be necessary to maintain shopping cart, checkout, security, account, or website functionality.
Analytics
Website interaction data may be used to understand performance and how visitors navigate the store.
Advertising Technologies
Where permitted by applicable law, advertising partners or service providers may use cookies or similar identifiers to measure or personalize advertising.
Other Platforms Have Their Own Privacy Practices.
The store may use or reference third-party services. Information handled directly by an independent third party may be governed by that provider's own privacy policy and security practices.
Review Third-Party Practices Where Appropriate
We do not control every independent website, platform, payment service, carrier, or external service that a customer may choose to use.
Our Store Is Not Directed to Children.
We do not knowingly seek to collect personal information from children below the age at which they may independently provide valid consent under applicable law.
Contact Us if Information Was Provided by a Child
If you are a parent or legal guardian and believe a child has provided personal information to us inappropriately, contact our customer service team so the matter can be reviewed.
We Take Reasonable Steps to Protect Customer Information.
Appropriate technical and organizational measures may be used to protect personal information against unauthorized access, misuse, loss, or disclosure.
No System Is Completely Risk-Free
Internet transmission and electronic storage cannot be guaranteed to be completely secure in every circumstance.
Protect Sensitive Information
Do not send passwords, full credit card numbers, card security codes, or other highly sensitive financial credentials to ordinary customer service channels.
Protect Your Account
If you create an account, keep login credentials private and contact us if you believe unauthorized activity has occurred.
Information Is Kept Only as Long as Reasonably Needed.
Retention periods may vary according to the type of information and the reason it was collected.
Order Records
Transaction records may be retained as needed for fulfillment, customer support, accounting, fraud prevention, tax, and legal obligations.
Customer Service Records
Support communications may be retained where reasonably necessary to resolve issues, maintain records, and manage customer relationships.
Legal Requirements
Certain information may need to be kept longer when required for legal compliance, dispute resolution, or enforcement of agreements.
Your Rights Depend on Where You Live.
Privacy laws vary by jurisdiction. Depending on your location and the circumstances, you may have one or more of the following rights.
Request Information
You may have the right to request information about personal data we maintain about you.
Correct Inaccurate Information
You may have the right to request correction of inaccurate personal information.
Request Deletion
You may have the right to request deletion of certain personal information, subject to legal exceptions and retention requirements.
Request a Copy
In some jurisdictions, you may have the right to receive certain personal information in a portable format.
Manage Communication Preferences
You may request to stop receiving eligible promotional communications.
Opt-Out Rights May Apply
Depending on your location, you may have rights regarding certain uses of personal information for targeted advertising, sale, or sharing as those terms are defined by applicable law.
Additional Rights May Apply.
Where European Economic Area or United Kingdom privacy law applies, customers may have additional rights and legal protections.
Object to Certain Processing
You may have the right to object to processing carried out for particular purposes where applicable law provides that right.
Restrict Processing
In certain circumstances, you may be able to request that processing of personal information be restricted.
Withdraw Consent
Where processing depends on consent, you may withdraw that consent. Withdrawal does not affect processing lawfully carried out before the withdrawal.
We May Need to Verify Your Identity.
To help protect customer information, we may need to verify the identity of the person making a privacy request before releasing, changing, or deleting information.
Authorized Representatives
Where permitted by law, an authorized representative may submit a request on your behalf. We may request evidence of authorization.
No Discrimination
We will not unlawfully discriminate against a customer for exercising an applicable privacy right.
Information May Be Processed Outside Your Country.
Because Qevoruna™ serves customers across multiple regions and uses international ecommerce, payment, technology, and logistics providers, personal information may be stored or processed in countries other than the country where you live.
Where required by applicable privacy law, appropriate legal mechanisms may be used for international data transfers.
Contact Us if You Have a Privacy Concern.
If you believe your personal information has been handled improperly, contact us so we can review the concern.
Local Privacy Authorities
Depending on where you live, you may also have the right to contact or lodge a complaint with the data protection or privacy authority responsible for your jurisdiction.
This Privacy Policy May Change Over Time.
We may revise this Privacy Policy to reflect changes in our operations, website functionality, service providers, technology, legal requirements, or privacy practices.
The Current Policy Will Be Published on the Website
Where required by applicable law, additional notice will be provided when material privacy changes are made.
Questions About Your Personal Information?
If you have questions about this Privacy Policy, how your information is handled, or a privacy right that may apply to you, contact our customer service team.
Please describe the nature of your privacy request clearly. We may ask for information reasonably necessary to verify your identity before completing certain requests.
Customer Support Email: service@Qevoruna.com
Customer Service Phone: +86 135 3640 2179
Customer Service Hours: Daily, 07:00–22:00
Qevoruna™ is owned and operated by Shenzhen Rongxin Zhichuang Technology Co., Ltd. Business Address: B1A-193, Phase II, South China International Textile and Garment Accessories Logistics Zone, No. 1 Huanan Avenue, Hehua Community, Pinghu Subdistrict, Longgang District, Shenzhen, Guangdong, China. Customer Support Email: service@Qevoruna.com. Customer Service Phone: +86 135 3640 2179. Customer Service Hours: Daily, 07:00–22:00.