Legal business and customer support information for the Qevoruna™ website and store.
Terms for Using and Purchasing Through Qevoruna™.
These Terms of Service explain the conditions that apply when you access our website, browse our products, submit information, place an order, communicate with customer service, or otherwise use the services made available through Qevoruna™.
By accessing or using the website, you agree to these Terms together with the policies that apply to your purchase, including our Privacy Policy, Shipping Policy, Return & Refund Policy, and Payment Information.
Website Access & Customer Information
Lawful Use
You may use this website only for lawful purposes and in accordance with these Terms.
Accurate Information
When placing an order or providing account, billing, shipping, or contact information, you are responsible for providing information that is current, complete, and reasonably accurate.
Account Responsibility
If account functionality is available, you are responsible for maintaining the confidentiality of your account credentials and for activity performed through your account.
Products & Product Information
We aim to present our kitchen systems, accessories, dimensions, configurations, materials, finishes, and product features as clearly as possible.
Screen Displays May Vary
Product color, surface tone, texture, and visual appearance may vary slightly according to the screen, device, lighting conditions, and display settings used to view the website.
Specifications May Be Updated
We may update product descriptions, configurations, availability, packaging, materials, or other information when reasonably necessary.
Products May Be Limited or Discontinued
Certain products may be available only in limited quantities or locations, and we may discontinue an item or configuration from time to time.
Orders Are Subject to Acceptance.
Submitting an order represents your request to purchase the items shown during checkout. An order becomes accepted after the applicable payment review and order confirmation process has been completed.
We may contact you if additional information is reasonably required to verify, process, correct, or fulfill an order.
Review Your Order Before Submission.
Order Confirmation
After a successful checkout, an order confirmation may be sent to the email address provided during purchase.
Order Review
Please review product selections, quantity, shipping address, and contact details carefully before completing checkout.
Order Changes
If you need to request a change or cancellation, contact customer service as soon as possible. Changes cannot always be guaranteed after fulfillment has begun.
Order Refusal or Cancellation
We may refuse or cancel an order where reasonably necessary, including situations involving suspected fraud, payment failure, obvious pricing errors, inventory issues, or information that prevents fulfillment.
If an accepted payment is later refunded because we cannot fulfill the order, the refund will be returned through the applicable original payment method.
Pricing, Payment & Billing
Price at the Time of Purchase
Unless otherwise stated, the price applicable to an order is the price shown during checkout when the order is submitted.
Additional Charges May Apply
Shipping charges, taxes, customs duties, import charges, or other destination-specific amounts may apply where relevant and will be handled according to the checkout information and applicable law.
Accurate Billing Details
You agree to provide payment information that you are authorized to use and that is sufficiently accurate for the payment provider to process the transaction.
Shipping & Delivery
Shipping and fulfillment are governed by the Shipping Policy published on the website.
Processing Time
Orders are normally prepared according to the processing period stated in our Shipping Policy.
Delivery Estimates
Delivery periods are estimates rather than guaranteed arrival dates. Carrier operations, customs, weather, destination conditions, public holidays, and other events may affect actual delivery timing.
Shipping Problems
If tracking stops updating for an unusual period, the parcel appears lost, or tracking shows delivery but the package cannot be located, contact our customer support team with your order number.
Customer Support Review
A carrier delivery scan does not automatically prevent us from reviewing a reasonable delivery-related customer inquiry.
Returns & Refunds
Return eligibility, return instructions, shipping responsibility, and refund timing are governed by our Return & Refund Policy.
90 Days After Delivery
Eligible products may be returned within 90 calendar days after delivery, subject to the conditions stated in our Return & Refund Policy.
Contact Us Before Shipping
Customers should contact service@Qevoruna.com before sending a return so the applicable warehouse address and return instructions can be provided.
Original Payment Method
Approved refunds are issued through the original payment method according to the timing described in our Return & Refund Policy.
Intellectual Property
Website content may include product names, text, layouts, photography, graphics, illustrations, product concepts, interface elements, and other material owned by or licensed to the website operator.
Personal Use
Website materials may be viewed for ordinary personal and non-commercial shopping purposes.
No Unauthorized Commercial Use
You may not reproduce, republish, distribute, commercially exploit, modify, or create unauthorized derivative uses of protected website content except where permitted by law or with prior authorization.
Brand Identity
The Qevoruna™ name, visual identity, product presentation, and associated branding may not be used in a manner that falsely implies affiliation, authorization, or endorsement.
Reviews, Feedback & Customer Content
If you voluntarily submit a product review, photograph, suggestion, comment, or other feedback, you are responsible for ensuring that the material is lawful and that you have the right to provide it.
Accuracy
Reviews and feedback should reflect genuine experience and should not intentionally mislead other customers.
Third-Party Rights
Submitted content should not improperly infringe the intellectual property, privacy, or other lawful rights of another person.
Moderation
We may remove or decline content that is unlawful, fraudulent, abusive, misleading, malicious, or otherwise inconsistent with reasonable website use.
Third-Party Services & Platforms
Our website may use third-party services for ecommerce hosting, payments, analytics, communications, logistics, order processing, or other operational functions.
Shopify Infrastructure
The store may be hosted or supported through Shopify technology, which provides ecommerce infrastructure used to operate the online store.
Separate Terms May Apply
Certain payment providers, delivery carriers, embedded functions, or other external services may operate under their own terms and privacy practices.
Privacy & Personal Information
The collection and handling of personal information through the website are governed by our Privacy Policy and the privacy practices of the service providers involved in operating the store.
Order Information
Personal information may be used to process orders, communicate with customers, arrange delivery, provide customer service, prevent abuse, and perform related business functions.
Service Providers
Information may be processed by service providers where reasonably necessary to operate the website and complete customer transactions.
Errors, Updates & Availability
Although we work to keep website information accurate, occasional typographical errors, inventory discrepancies, pricing mistakes, or outdated information may occur.
Corrections
We may correct inaccurate information or update product, pricing, availability, shipping, or promotional information when an error is identified.
Affected Orders
If a material error affects an order, we may contact the customer before fulfillment or cancel and refund the affected transaction where appropriate.
Use the Website Responsibly.
You may not use the website to violate applicable law, interfere with website operation, introduce malicious code, impersonate another person, collect information unlawfully, commit fraud, infringe third-party rights, or attempt to bypass website security.
Access may be restricted or terminated where reasonably necessary to protect customers, the website, our systems, or applicable legal rights.
Website Availability & General Disclaimers
We work to maintain a functional and accurate shopping experience, but online services may occasionally experience interruptions, maintenance, technical errors, third-party outages, or other limitations.
No Continuous Availability Guarantee
We do not guarantee that every website function will be continuously available or completely free of temporary errors.
Consumer Rights Remain Applicable
Nothing in these Terms is intended to exclude or restrict warranties, remedies, or consumer rights that cannot lawfully be excluded under applicable law.
Limitation of Liability
To the extent permitted by applicable law, responsibility arising from use of the website or purchase of products will be determined according to these Terms, applicable store policies, and mandatory consumer law.
Indirect Losses
To the extent legally permitted, we are not responsible for indirect, incidental, special, or consequential losses that were not reasonably foreseeable at the time of the transaction.
Mandatory Rights
Any limitation in these Terms applies only to the extent permitted by law and does not remove rights or remedies that applicable consumer protection law requires us to provide.
Events Outside Reasonable Control
Performance may occasionally be affected by circumstances outside reasonable control, such as severe weather, natural disasters, carrier disruption, customs delays, governmental actions, infrastructure failures, labor disruptions, supply interruptions, or comparable events.
We Will Continue to Provide Reasonable Support
Where such an event materially affects an order, we will handle customer inquiries and available solutions according to the circumstances, applicable policies, and relevant legal requirements.
Severability & Entire Agreement
Severability
If one provision of these Terms is found invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
No Waiver by Delay
A delay in exercising a right under these Terms does not necessarily mean that the right has been waived.
Applicable Store Terms
These Terms together with our applicable posted policies form the principal rules governing use of the website and customer purchases.
Governing Law & Consumer Rights
These Terms are governed by the laws applicable to Shenzhen, Guangdong, China, subject to any mandatory consumer protection rights that apply in the customer's place of residence and cannot lawfully be excluded.
Mandatory Local Rights
Nothing in these Terms is intended to deprive consumers of mandatory statutory protections that apply under the law of their jurisdiction.
Informal Resolution
If a dispute arises, customers are encouraged to contact us first so that the matter can be reviewed and, where possible, resolved through customer service before formal proceedings are considered.
Changes to These Terms
We may update these Terms when reasonably necessary to reflect changes in our business, website functionality, policies, legal obligations, or service providers.
The Published Version Applies Going Forward
Updated Terms become effective from the date stated or published, subject to any additional notice required by applicable law.
Questions About These Terms?
If you need clarification about these Terms, an order, a policy, or your rights relating to a Qevoruna™ purchase, contact our customer service team.
If your inquiry relates to an existing purchase, please include your order number where available.
Customer Service Phone: +86 135 3640 2179
Customer Service Hours: Daily, 07:00–22:00
Qevoruna™ is owned and operated by Shenzhen Rongxin Zhichuang Technology Co., Ltd. Business Address: B1A-193, Phase II, South China International Textile and Garment Accessories Logistics Zone, No. 1 Huanan Avenue, Hehua Community, Pinghu Subdistrict, Longgang District, Shenzhen, Guangdong, China. Customer Support Email: service@Qevoruna.com. Customer Service Phone: +86 135 3640 2179. Customer Service Hours: Daily, 07:00–22:00.