Legal business information for the website, store, products, purchases, and customer support services operated under Qevoruna™.
The Terms That Govern Your Qevoruna™ Experience.
These Terms explain the conditions that apply when you visit our website, explore our products, place an order, submit information, communicate with customer service, or otherwise use the services provided through the Qevoruna™ store.
By using the website or completing a purchase, you agree to these Terms together with the policies that apply to your transaction.
Accessing and Using the Website
Lawful Use
You may use the website only for lawful purposes and in a manner consistent with these Terms and applicable law.
Customer Information
When you provide information during checkout, account creation, or customer service communication, you agree that the information you provide is accurate and sufficiently complete for the relevant purpose.
Account Security
Where customer account functionality is available, you are responsible for maintaining the confidentiality of your login credentials and for activity associated with your account.
Product Information
We aim to present our kitchen organization systems, accessories, configurations, finishes, dimensions, and product functions as clearly and accurately as reasonably possible.
Color and Appearance
Product colors, finishes, reflections, and surface appearance may differ slightly from screen images because of lighting, photography, monitor settings, and device characteristics.
Product Information May Be Updated
Product descriptions, packaging, configurations, specifications, or other details may be updated when reasonably necessary.
Inventory May Change
Some products or configurations may be limited in quantity, temporarily unavailable, or discontinued.
Placing an Order Is a Request to Purchase.
An order is subject to successful payment processing, product availability, and our ability to fulfill the transaction.
Once an order has been accepted, the applicable confirmation information will normally be sent using the contact details provided during checkout.
Check the Details Before Checkout.
Order Details
Please review the product, quantity, delivery address, telephone number, email address, and other checkout details before submitting your order.
Order Changes
If you notice an error after purchase, contact our customer service team as soon as possible. Changes cannot always be completed once processing or fulfillment has begun.
Order Cancellation
Cancellation requests should be submitted promptly. Whether a cancellation can be completed depends on the stage of processing and fulfillment.
Order Refusal
We may refuse or cancel a transaction where reasonably necessary, including suspected fraud, payment failure, inventory shortages, obvious pricing errors, or insufficient information to fulfill the order.
Prices, Billing & Payment
Price at Checkout
The price applied to an order is generally the price displayed when the transaction is completed, subject to correction of obvious errors.
Shipping, Taxes & Import Costs
Depending on the order and destination, additional shipping, tax, customs, duty, or import-related charges may apply.
Use an Authorized Payment Method
By submitting payment information, you confirm that you are authorized to use the selected payment method.
Shipping & Delivery
Processing, shipping, tracking, delivery estimates, and shipment support are governed by the Shipping Policy published on our website.
Delivery Estimates
Delivery periods are estimates and may be affected by carrier operations, destination, customs procedures, weather, public holidays, and other circumstances.
Tracking
When available, tracking information is provided after dispatch so customers can follow shipment progress.
Delivery Problems
If tracking remains inactive for an unusual period, a parcel appears lost, or delivery is marked complete but the parcel cannot be located, contact us with your order number.
Customer Claims
Delivery-related concerns will be reviewed using the available order, tracking, and carrier information rather than being automatically rejected solely because a carrier scan shows delivery.
Returns & Refunds
Return eligibility, return instructions, return shipping responsibility, and refund processing are governed by the Return & Refund Policy.
90 Days After Delivery
Eligible items may be returned within 90 calendar days after delivery, subject to the conditions stated in our Return & Refund Policy.
Contact Customer Service First
Do not send a return to our business registration address unless customer service specifically instructs you to do so.
Once a qualifying return request is reviewed, the applicable return warehouse address and instructions will be provided.
Original Payment Method
Approved refunds are returned through the original payment method according to the processing schedule stated in our Return & Refund Policy.
Intellectual Property
Text, photography, product presentation, graphics, visual layouts, branding, illustrations, and other website materials may be protected by intellectual property rights belonging to us or applicable licensors.
Personal Browsing
Customers may access website content for ordinary personal, non-commercial shopping purposes.
Commercial Reproduction
Protected content may not be reproduced, distributed, republished, commercially exploited, or materially modified without appropriate authorization.
Brand Use
The Qevoruna™ name and associated visual identity may not be used in a manner that falsely suggests authorization, sponsorship, or affiliation.
Third-Party Technology & Services
Our store may rely on third-party providers for ecommerce hosting, payments, analytics, communications, order processing, and logistics.
Shopify
The online store may use Shopify technology to provide ecommerce and checkout infrastructure.
Separate Policies May Apply
Payment processors, carriers, and other independent services may have their own terms, conditions, and privacy practices.
Privacy & Personal Information
Personal information collected through the website is handled according to our Privacy Policy and the practices of service providers involved in operating the store and completing transactions.
Order Processing
Information may be used to process purchases, arrange fulfillment, communicate with customers, provide support, and prevent misuse or fraud.
Service Providers
Information may be processed by relevant providers when reasonably necessary to operate the store and complete customer transactions.
Reviews & Customer Feedback
Customers who voluntarily submit reviews, photographs, comments, or suggestions are responsible for ensuring that the submitted material is lawful and that they have the right to provide it.
Authenticity
Reviews and feedback should reflect genuine experience and should not intentionally mislead customers.
Rights of Others
Submitted material must not unlawfully infringe another person's copyright, trademark, privacy, or other legal rights.
Moderation
We may remove content that is unlawful, fraudulent, abusive, malicious, misleading, or otherwise inappropriate for the store.
Errors, Corrections & Updates
Despite reasonable efforts to keep website information current, occasional errors may occur in pricing, inventory, product details, shipping information, or promotional content.
Corrections
We may correct inaccurate information and update website content when an error or omission is identified.
Orders Affected by an Error
If a material error affects an order, we may contact the customer before fulfillment or issue an appropriate cancellation and refund.
Responsible Use of the Website.
You may not use the website to commit fraud, violate applicable law, distribute malicious software, impersonate another person, infringe intellectual property, unlawfully collect personal information, interfere with site operation, or bypass technical security measures.
Access may be restricted where reasonably necessary to protect the website, customers, service providers, or legal rights.
Service Availability
Online services can occasionally be interrupted by maintenance, technical issues, provider outages, connectivity problems, or other circumstances.
Temporary Interruptions
We do not guarantee that every website function will remain continuously available without interruption.
Consumer Rights
Nothing in these Terms is intended to exclude rights or remedies that cannot lawfully be excluded under applicable consumer law.
Limitation of Liability
To the extent permitted by law, liability arising from use of the website or purchases made through the store is subject to these Terms, the applicable store policies, and mandatory consumer protection laws.
Indirect Losses
Where legally permitted, we are not responsible for indirect, incidental, or consequential losses that were not reasonably foreseeable in connection with the transaction.
Mandatory Legal Protection
Any limitation in these Terms applies only to the extent permitted by applicable law and does not remove mandatory consumer remedies.
Events Outside Reasonable Control
Fulfillment or website operation may occasionally be affected by circumstances outside reasonable control, including severe weather, natural disasters, customs interruptions, government actions, carrier disruption, infrastructure failure, labor disputes, or significant supply-chain interruptions.
We Will Continue to Review Affected Orders
If an external event materially affects an order, customer support will review the available information and provide the appropriate assistance according to the circumstances and applicable policies.
Suspension or Termination of Access
We may restrict access to certain website functions where reasonably necessary because of misuse, security concerns, fraud, unlawful activity, or material violation of these Terms.
Existing Obligations
Termination of website access does not automatically cancel valid payment, order, refund, intellectual property, or other obligations that reasonably survive termination.
Severability & Entire Agreement
Severability
If part of these Terms is found invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
No Waiver by Delay
Failure to enforce a particular provision immediately does not necessarily waive the right to enforce it later.
Related Policies
These Terms should be read together with the policies and order information published on the website.
Governing Law & Consumer Protection
These Terms are governed by applicable laws of the People's Republic of China, subject to any mandatory consumer protection rights that apply to customers in their place of residence and cannot lawfully be excluded.
Mandatory Rights
Nothing in these Terms is intended to remove statutory consumer protections that apply regardless of contractual terms.
Informal Resolution
If a disagreement arises, we encourage customers to contact our customer service team first so the matter can be reviewed and, where possible, resolved directly.
Updates to These Terms
These Terms may be revised when reasonably necessary to reflect changes in the website, operations, products, policies, service providers, or applicable legal requirements.
Review the Published Terms
Updates become effective from the date they are published or from another effective date stated in the applicable notice, subject to requirements under applicable law.
Questions About These Terms?
If you have a question about these Terms, an order, a payment, shipping, returns, or another Qevoruna™ store matter, contact our customer service team.
For inquiries about an existing order, include your order number whenever possible.
Customer Service Phone: +86 135 3640 2179
Customer Service Hours: Daily, 07:00–22:00
Qevoruna™ is owned and operated by Shenzhen Rongxin Zhichuang Technology Co., Ltd. Business Address: B1A-193, Phase II, South China International Textile and Garment Accessories Logistics Zone, No. 1 Huanan Avenue, Hehua Community, Pinghu Subdistrict, Longgang District, Shenzhen, Guangdong, China. Customer Support Email: service@Qevoruna.com. Customer Service Phone: +86 135 3640 2179. Customer Service Hours: Daily, 07:00–22:00.